Shipping & Delivery

Shipping details

Shipping costs

Our shipping policy provides free delivery for all orders within UK.

DELIVERY TIME

UK Total delivery time = processing time + shipping time (depending on your location) = 2-5 business days

Unfortunately, delivery times for pre-ordered items cannot be determined with certainty; they typically ship within 2-5 weeks. Thank you for your understanding.

Shipping company

We are pleased to inform you that our orders are typically shipped via Yodel, XDP.

Track order

You will receive an email when your order has been shipped. You will receive a tracking number (the tracking number will be activated within 24 hours.  Click here to track your order ). Please note: This may take longer during events or holidays.
It may take 48 to 72 hours for tracking information to update.
If you cannot track your package normally, please contact us and we will resolve the issue within 48 hours.

Delivery date

We ask that you arrange your delivery in advance. Our shipping company will contact you 24 to 48 hours prior to delivery to coordinate the delivery schedule based on the company's availability. Deliveries are typically made within a 4-hour window during regular business hours, Monday through Friday.

For small items like lamps, cushions, or throws, we use courier services for fast delivery. Please note that the courier does not specify a delivery date in advance, and a signature is not required upon delivery. If you are unable to accept the package, it will be left at your doorstep.

* Dead end

* Narrow driveway

* Island locations that require ferry access

* Special parking space for the delivery van

* Alternative delivery locations, such as a side door or garage entrance

Additional charges may apply for special delivery requirements. Thank you for your cooperation.

Storage fees (special case)

To ensure a smooth delivery process, the carrier will make every effort to contact you in advance to schedule delivery of your order. If delivery is not made within 5 days of initial contact, a daily storage fee may apply. (The cost is determined by your local carrier.) It is important that you promptly return the carrier's call or contact them as soon as possible to avoid potential storage fees.

We encourage you to closely monitor the status of your order to reduce potential charges such as re-delivery, storage, or return shipping. By default, we will send you a notification email once your order has been shipped or is ready for delivery. If you haven't received an email or would like to check the status of your order, please contact us at order@tribesigns.com. Our customer service team will respond within one business day.

We also recommend that you create an account with us when placing your order, as this will make it easier for you to track the status of your order. Thank you for choosing us as your supplier.

Notice

Our delivery service does not include installation or assembly. However, all tools and parts required for assembly are included in the package. If you encounter any difficulties during assembly, please do not hesitate to contact us for assistance. Our customer service email can be reached at order@tribesigns.com, and we usually respond within one business day.

Cancellation of orders & possibility

Before shipping

1. Cancellation of order: No processing fee

2. Change of address: No processing fee

3. Replacement and exchange: If the customer does not place a new order or the total amount is significantly lower than the original order, the product difference will be charged.

After shipping

1. Order Cancellation: If your order has been shipped and cannot be changed, you can refuse the package.

The customer bears the return shipping costs of £100. Tribesigns will provide a return label, and the designated carrier will collect the return package.

Please note: We do not accept returns of accessories that do not have quality issues.

2. Change of address: If you do not change your address, you can refuse the package and a return fee of £100 will be charged.

3. Replacement delivery and exchange:

A) If you do not change your address, you can refuse the package and you will be charged £100 as a return shipping fee.

B) If you do not reject the item and still wish to cancel the order, the customer will bear the return shipping costs of £100.

Frequently asked questions about shipping

Item damaged

To ensure the safe arrival of your product, we use various methods to protect packaging. However, in rare cases, damage may still occur in transit. We ask that you inspect your package or item immediately upon arrival for any damage or defects.

If you notice any problems with your delivery, please contact our customer service team within 24 hours of receipt. If the delivery was made by hand, please note any damage or defects on the delivery notes and waybill and report them to our customer service team within 24 hours. In case of severe damage, please refuse the delivery and clearly mark the waybill with "Rejected due to damage."

If the damage is discovered after the carrier has left, please contact us immediately. Please provide details such as the condition of the package upon receipt, the method of receipt (for example, whether it was left at the front door or signed for), and a detailed description of the damage.

Please note that you may be asked to provide photos or videos of the damaged area for our investigation, and that you should not discard any shipping cartons, product packaging, or the product itself until you receive further instructions. Also, do not return the item to the warehouse without first contacting customer service and obtaining a return authorization, and please follow the carrier's claim procedure to ensure a successful resolution.

Notice

To ensure the successful processing of claims for damages, please follow the steps below:

1. Keep all original packaging, including shipping cartons and product packaging.

2. Do not discard the damaged item as it may be subject to inspection by the carrier.

3. Please contact our customer service immediately to report the damage and request a return authorization before returning the item to the warehouse.

4. Provide any requested pictures or videos of the damaged area to assist with the claim process.

5. Follow the carrier's claims process to ensure the claim is successfully processed.

If you have any questions or concerns, please contact our customer service team for assistance.

Information on taxes

In rare cases, customs fees may be charged by your government, not our website. You are responsible for these fees. We apologize for any inconvenience, but we have no control over customs authorities in your country or other countries. For more information regarding customs fees, duties, and taxes, please contact your local customs office.

We do not charge sales tax.