This Privacy Policy describes how Tribesigns.uk (the "Site" or "we") collects, uses, and discloses your personal information when you visit or make a purchase from the Site.
Collection of personal data
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information listed below) as "Personal Information." For more information about what Personal Information we collect and why, please review the list below.
Device information
- Examples of personal information collected include: web browser version, IP address, time zone, cookie information, which websites or products you view, search terms, and how you interact with the website.
- Purpose of collection: to load the site correctly for you and to conduct analysis of site usage in order to optimize our site.
- Source of Collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for business purposes: Sharing with our processor Shopify
Order information
- Examples of personal information collected include: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
- Purpose of collection: To provide products or services to you to fulfill our contract, process your payment information, arrange shipping and provide invoices and/or order confirmations, communicate with you, review our orders for potential risk or fraud, and provide you with information or advertising about our products or services where consistent with the preferences you have communicated.
- Source of collection: collected by you.
- Disclosure for business purposes: Sharing with our processor Shopify.
Customer support information
- Purpose of collection: Providing customer support.
- Source of collection: collected by you.
Minors
The Site is not intended for anyone under the age of 16. We do not intentionally collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the address below to request deletion.
Sharing personal information
We share your personal information with service providers who help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. For more information about Shopify's use of your personal information, please visit: https://www.shopify.com/legal/privacy .
- We may disclose your personal information to comply with applicable laws and regulations, to respond to subpoenas, search warrants or other lawful requests for information we receive, or to otherwise protect our rights.
Behavioral advertising
As described above, we use your personal information to send you targeted advertisements or marketing communications that we believe may be of interest to you. For example:
- We use Google Analytics to better understand how our customers use the website. For more information about how Google uses your personal data, please visit: https://policies.google.com/privacy?hl=en . You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout .
- We share information about your use of the site, your purchases, and your interaction with our ads on other sites with our advertising partners. We collect and share some of this information directly with our advertising partners, in some cases through the use of cookies or other similar technologies (which you may opt in to depending on your location).
For more information about how targeted advertising works, please visit the Network Advertising Initiative (“NAI”) information page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work .
You can opt out of targeted advertising as follows:
- Facebook - https://www.facebook.com/settings/?tab=ads
- Google - https://www.google.com/settings/ads/anonymous
- Bing - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at http://optout.aboutads.info/ .
Use of personal data
We use your personal information to provide our services to you. This includes offering products for sale, processing payments, shipping and fulfilling your order, and informing you about new products, services, and offers.
Legal basis
In accordance with the General Data Protection Regulation (“GDPR”), if you are located in the European Economic Area (“EEA”), we process your personal data on the following legal grounds:
- your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your personal information for our records unless you ask us to delete it. For more information about your right to erasure, see the "Your Rights" section below.
Automated decision-making
If you are resident in the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) where such decision-making produces legal effects concerning you or otherwise significantly affects you.
We make fully automated decisions with legal or other significant consequences using customer data.
Our processor, Shopify, uses limited automated decision-making for fraud prevention purposes that does not have a legal or otherwise significant impact on you.
Services that contain elements of automated decision-making include:
- Temporary denylist of IP addresses associated with repeatedly failed transactions. This denylist remains in place for a few hours.
- Temporary denylist for credit cards associated with the IP addresses on the denylist. This denylist remains in place for a few days.
GDPR
If you are a resident of the EEA, you have the right to access the personal information we hold about you, to transfer it to a new service, and to request that your personal information be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the contact information provided below .
Your personal data will initially be processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the USA. For more information on how data transfers comply with the GDPR, please see Shopify's GDPR whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR .
This portal uses cookies to optimize your browsing experience. Learn more about how we use cookies and how you can change your settings.
A cookie is a small amount of information that is downloaded to your computer or device when you visit our website. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information each time you return to the site or navigate from one page to another. Cookies also provide information about how users use the site, for example, whether they are first-time visitors or regular visitors.
We use the following cookies to improve your experience on the site and to provide our services.
Cookies required for the shop to function
| name | function |
|---|---|
| _away | Used in connection with access to the administrator. |
| _secure_session_ID | Used in connection with navigation through a storefront. |
| Shopping cart | Used in connection with the shopping cart. |
| cart_sig | Used in connection with the purchase process. |
| Cashier token | Used in connection with the purchase process. |
| Secret | Used in connection with the purchase process. |
| secure customer signature | Used in connection with customer registration. |
| storefront_digest | Used in connection with customer registration. |
| _shopify_u | Used to facilitate updating customer account information. |
Reports and analyses
| name | function |
|---|---|
| _Tracking consent | Tracking settings. |
| _Landing page | Track landing pages |
| _orig_referrer | Track landing pages |
| _S | Shopify analytics. |
| _shopify_fs | Shopify analytics. |
| _shopify_s | Shopify analytics. |
| _shopify_sa_p | Shopify analytics related to marketing and recommendations. |
| _shopify_sa_t | Shopify analytics related to marketing and recommendations. |
| _shopify_y | Shopify analytics. |
| _y | Shopify analytics. |
How long a cookie stays on your computer or mobile device depends on whether it's a "persistent" or "session" cookie. Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent, expiring between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in a variety of ways. Please note that removing or blocking cookies may impact your user experience, and parts of our website may not be fully accessible.
Most browsers automatically accept cookies. However, you can choose whether or not to accept cookies through your browser settings, often found in the "Tools" or "Preferences" menu of your browser. For more information about changing your browser settings or about blocking, managing, or filtering cookies, please refer to your browser's "Help" file or visit websites such as www.allaboutcookies.org .
Please also note that blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the "Behavioral Advertising" section above.
Do not track
Please note that there is no consistent industry understanding of how to respond to "Do Not Track" signals. Therefore, we do not alter our data collection and use practices when we receive such a signal from your browser.
Changes
We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
contact
If you would like more information about our privacy practices, have questions, or would like to make a complaint, please contact us by email at order@tribesigns.com